Flow dynamics of heavy petroleum residue in an industrial-scale soaker operating in a petroleum refinery was investigated. Residence time distributions (RTDs) of the residue were measured using radiotracer technique. Bromine-82 as dibromobiphenyl was used as radiotracer for tracing the petroleum residue. The measured RTDs were treated and mean residence times (MRTs) were determined. The measured RTD data was simulated using a combined model i.e. axial dispersion model in parallel with tanks-in-series with stagnant volume and exchange. The results of the model simulation fitted very well to the experimentally measured data and identified bypassing or existence two parallel flow paths within the soaker.